selected publications
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article
- Library participation in campus web portals: an initial survey.. Reference Services Review. 33:144-160. 2005
- E-mail and chat reference: assessing patron satisfaction.. Reference Services Review. 32:120-140. 2004
- The Campus Web Portal: Is There a Channel for the Library?.. College & Undergraduate Libraries. 11:25-31. 2003
- Designing Educational Programs for Minority Entrepreneurs.. Journal of Extension. 35:urnal of E. 1997
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thesis or dissertation