selected publications
-
article
-
Observations on quality: The principles of quality..
Risk Management.
48:50-52.
2001
-
Anticipation of injurious consumption outcomes and its impact on consumer attributions of blame..
Journal of Academy of Marketing Science.
24:314-327.
1996
-
An Empirical Investigation of the Impact of Negative Public Publicity on Consumer Attitudes and Intentions..
Advances in Consumer Research.
18:334.
1991
-
Observations on quality: The principles of quality..
Risk Management.
48:50-52.
2001