selected publications
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article
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Assessing Organizational Effectiveness in the Service Sector.
Journal of Professional Services Marketing.
14:101-116.
1996
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The Organizational Effectiveness Menu: A Device for Stakeholder Assessment.
American Journal of Business.
7:18-23.
1992
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Teaching Strategy from Teaching Strategy: Lessons for Large Required Courses.
Journal of Management Education.
11:50-67.
1987
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Strategic Management of Uncertainty.
The Academy of Management Review.
11:777-790.
1986
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Assessing Organizational Effectiveness in the Service Sector.
Journal of Professional Services Marketing.
14:101-116.
1996