selected publications
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article
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The Effect of Retailer Communication on Customer Advocacy: The Modertating Role of Trust.
Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.
23:95-110.
2010
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Trust Issues in Services: in Search of the Gift of Feedback: The Moderating Role of Trust on Retailer-Customer Communication
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The Effect of Retailer Communication on Customer Advocacy: The Modertating Role of Trust.
Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.
23:95-110.
2010