Measuring service quality for strategic planning and analysis in service firms. Article

authors

• Strong, Kelly C.

publication date

• 1994

published in

• Journal of Applied Business Research  Journal

start page

• 24

end page

• 34

volume

• 10

isuCitationAuthors

• Hemmasi, Masoud; Kelly C. Strong; and Steven A. Taylor.

isuCitationEndPage

• 34

isuCitationJournalTitle

• Journal of Applied Business Research

isuCitationJournalYear

• 1994

isuCitationMonth

• Fall

isuCitationPubDate

• 1994

isuCitationSource

• Journal of Applied Business Research 10 (Fall 1994): 24-34.

isuCitationStartPage

• 24

isuCitationTitle

• Measuring service quality for strategic planning and analysis in service firms.

isuCitationType

• Article

isuCitationVolume

• 10