Organizational Determinants of Service Employees' Exercise of Routine, Creative, and Deviant Discretion. Article

authors

• Kelley, Scott W.
• Malehorn, Jack

publication date

• 1996

published in

• Journal of Retailing  Journal

start page

• 135

end page

• 157

volume

• 72

isuCitationAuthors

• Longfellow, Timothy A.; Scott W. Kelley; and Jack Malehorn.

isuCitationEndPage

• 157

isuCitationJournalTitle

• Journal of Retailing

isuCitationJournalYear

• 1996

isuCitationMonth

• Summer

isuCitationPubDate

• 1996

isuCitationSource

• Journal of Retailing 72 (Summer 1996): 135-157.

isuCitationStartPage

• 135

isuCitationTitle

• Organizational Determinants of Service Employees' Exercise of Routine, Creative, and Deviant Discretion.

isuCitationType

• Article

isuCitationVolume

• 72