selected publications
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article
- Business Student Preferences: Identifying the Relative Importance of Web Management in Course Design.. Journal of Marketing Education. 26:42-49. 2004
- Information Overload: Guidance for Identifying When Information Becomes Detrimental to Sales Force Performance.. Journal of Personal Selling and Sales Management. 24:91-100. 2004
- An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) e-CRM Industry.. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior. 16:19-35. 2003
- The Impact of Loyalty with e-CRM Software and e-Services.. International Journal of Service Industry Management. 13:452-474. 2002
- Consumers' Need for Uniqueness: Scale Development and Validation.. Journal of Consumer Research. 28:50-66. 2001
- Hostile Triads: An Analysis of Dual Distribution Using a Transaction Cost Approach. In Enhancing Knowledge Development in Marketing, edited by Ronald C. Goodstein and Scott B. McKenzie, 300-305.
- Phantom Voices: The Influence of Unrecognized Celebrity Voices on Affective Evaluations of Advertised Brands. In Enhancing Knowledge Development in Marketing, edited by Greg W. Marshall and Stephen J. Grove, 316.
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thesis or dissertation